The Cloud Nine College Hotel and Restaurant Management programs offer two options of study: a 2-year diploma or a 1-year certificate. These programs are offered in partnership with the American Hotel and Lodging Educational Institute (AHLEI), a global organization active in hundreds of countries, and a preeminent leader in the hospitality industry. Upon successful completion of the Cloud Nine College courses within the program, students will receive AHLEI course completion certificates.
The program integrates academic study led by industry leaders with a practical, hands-on co-op learning experience. These programs will ensure that students are ready for the field upon graduation.
*Hotel and Restaurant Management Co-op Certificate was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.
The paid Co-Op work experience is an essential part of the CNC Hotel and Restaurant Management programs. The successful completion of the co-op work term is required for graduation. Co-Op work experience not only gives students first-hand exposure to industry while they study, but also enables them to become more employable upon graduation. The CNC Co-Op Coordinator will work with students to find a suitable work opportunity to gain valuable, on-the-job experience working in their respective field.
The programs culminate with a capstone course that consolidates academic and applied learning and gives the opportunity for the students to demonstrate their learning gained during the program.
Career occupation for which the program is intended to prepare students:
|NOC Code||Job Title|
|0631||Restaurant and Food Service Manager|
|6313||Restaurant and Food Service Manager|
|0632||Accommodation Service Manager|
|0651||Manager in Customer Service and Personnel services|
|1122||Professional occupations in business management|
|0124||Sales and Marketing Manager|
|0601||Corporate Sales Manager|
|6553||Other customer and information services|
|6513||Food and beverage servers|
|6525||Hotel front desk clerks|
|6511||Maîtres d’hôtel and hosts/hostesses|
|6711||Food counter attendants, kitchen helpers & related support|
Program Duration 51 weeks (434 instructional hours + 420 Co-op hours) = 834 total instructional hours
51 weeks = 42 weeks instruction and 9 weeks of break
Grade 12 (equivalent) / GED / Mature Student Status*
*Mature students are people who have been out of full-time formal education for at least 4 years and can demonstrate needed academic potential through a range of achievements and life experiences beyond academics.
March 2, 2020 / May 18, 2020 / August 3, 2020 / October 19, 2020 / January 4, 2021
|Course Code||Title of Course and Work Experience Component||Total Hours|
Managing Front Desk OperationsThis course, designed in alignment with the American Hotel and Lodging Education Institute, provides students with a solid foundation in hotel and front desk operations. The course deals with the organization and function of the hotel as a whole and then focuses on the front desk operations of reservations, registration, guest services and checkout. The latter part of the course covers the management operations of planning, evaluation, revenue management and human resources. Students who successfully complete this course will receive an AHLEI certificate of completion
Professional Sales and Customer Service PracticesThis course is the first of 3 courses (SLS 171, 181, 192) designed to teach students how to sell effectively within the business environment. Through lecture and an extensive use of case studies, role-plays, industry videos and applied assignments, student will gain the necessary foundation. Topics include a view of the sales in an information economy, models and evolution of sales, ethics, sales strategies, communication styles, product solutions and consumer behavior. Customer service instruction will be provide through 3 online courses; Foundations of Customer Service, Service for All and Foundation for Workplace Safety.
Inter-personal Communication in an Inter-cultural Business ContextThis course provides students with important knowledge and skills necessary for success in a business context. The initial component of the course focuses on building an understanding of the role of self-knowledge and perception in interpersonal communication. Based on this, students will learn and practice listening and verbal and non-verbal communication skills. The latter part of the course will focus on conflict resolution, and relationships. Throughout the course an emphasis will be placed on intercultural and inter-gender communication. Teaching and learning will be highly experiential.
The Canadian Job Search Skills and Strategies IThis course provides students with an understanding of the Canadian job search process and gives them the opportunity to gain the skills and develop tools. Students will do self-assessment, create a career/job search plan, network in their field and create a resume. In BUS 191 students will build upon this foundation. BUS 190 has half the number of instructional hours as other courses.
Managing Housekeeping OperationsThis course, designed in alignment with the American Hotel and Lodging Education Institute, provides students with a broad exposure to hotel housekeeping including planning, human resources, guestroom and public space cleaning, safety, security and laundry. Special emphasis will be given to sustainable practices in air, water, energy and waste management. The course will include site visits to local hotels. Students will also complete an online component in workplace safety and an online/Face-to-Face first aid component. Students who successfully complete this course will receive an AHLEI certificate of completion
Management of Food and Beverage OperationsThis course provides students with a foundation of knowledge in food and beverage operations. The first few weeks focus on the industry, management of operations, marketing and purchasing. The reminder of the course covers topics related to menu development, production and service. Sustainable practices will be integrated into instruction. In addition to in-class instruction students will complete 3 online courses; Serving it Right, Food Safe I and Food Safe 2. Students who successfully complete this course will receive an AHLEI certificate of completion.
The Canadian Job Search Skills and Strategies IIBuilding upon BUS 190, this course engages students in carrying out a job search strategy, customizing a job application, and interviewing for a position. The course will also prepare students for negotiating/accepting a job offer, and beginning a new position
Co-op Work ExperienceA requirement of the Professional Sales Certificate program, this course is intended to give students the opportunity to gain valuable work experience and apply their learning from the program of study. Working with the Co-op Coordinator and BUS 191Instructor students will seek and obtain a Co-op work placement in their field of study. After completing and signing a Co-op Agreement Students will begin their Co-op work placement. Apart from completing the required number of Co-op work hours and the duties outlined by the employer, students must complete a monthly report that asks them to report and reflect on their work experience. These required reports will be used as a starting point in their BUS 198 Capstone course
Capstone CourseThis course marks the end point of the student’s program of study. It provides an opportunity for students to reflect upon both on their Co-op work placement and their entire program of study. Guided by questions and building upon written reflections produced during their Co-op course, students will write and present a final Capstone Report.