Tuition and Fee Refund Policy

Implementation Date: March 1st 2015 Date of last Revision: February 1th 2016

Position Responsible:  Operational Director

If a student decides to withdraw from a program, he/she must provide a dated, written, notice of withdrawal to the Operational Director.  Refunds are calculated according to CLOUD NINE COLLEGE’s Refund Policy and the date on which the written notice of withdrawal is received will be used to determine any refund owing. 

An international student whose application for a study permit has been denied is entitled to a refund under PTIB Bylaws 38.3, if a copy of the denial letter is provided to CLOUD NINE COLLEGE prior to the start date.  

Policy:

The Registration Fee is non-refundable.

If the institution receives tuition from the student, or a person/ company on behalf of the student, the institution will refund the student, or the person/ company who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:

the institution receives a notice of withdrawal from the student no later than seven (7) days after the effective contract date and before the contract start date;

the student, or the student’s parent or legal guardian, signs the student enrolment contract seven (7) days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or

the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.

The institution will refund the tuition for the program and all related fees paid by the student or a person/ company on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.

If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.

Unless the program is provided solely through distance education, if the institution receives a written notice of withdrawal in English from a student:

more than seven (7) days after the effective contract date and

at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.

less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.

after the contract start date

but before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

and after 11% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

Unless the program is provided solely through distance education, if the institution provides a written notice of dismissal in English to a student and the date the institution delivers the notice to the student is:

before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

after 11% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.

Refunds required under this policy will be paid to the student, or a person/ company who paid the tuition or fees on behalf of the student, within 30 days:

of the date the institution receives a student’s notice of withdrawal,

of the date the institution provides a notice of dismissal to the student,

of the date that the registrar provides notice to the institution that the institution is not complying with section 2(c) or 3 of this policy, or

after the first 30% of the hours of instruction if section 4 of this policy applies.

If an international student delivers a copy of a refusal of a study permit to the institution, sections 2(a), 2(b), 5, 7, and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:

the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit, or the program is provided solely through distance education.

the program is provided solely through distance education.

A bank transaction fee of $45 will be deducted from all refunds sent by International Wire Transfer

Procedure:

Students will inform the Operational Manager at CLOUD NINE COLLEGE through email, a letter or by filling out the CLOUD NINE COLLEGE Refund Request form of their intent to cease studying at CLOUD NINE COLLEGE.   The date the written notice is received will act as the end date.  

The stated policies above will apply to any students and the Operational Manager will reply to the written notice within 1 school day of receiving notice informing the student and their agent, when an agency has been used, of the next steps.  

The Operational Manager will then contact the Academic Director to perform an internal review of any academic issues to see if an alternative to withdrawal can fix the problem.   The Academic Director will propose a solution but if no solution is available to the withdrawal the Academic Director will suggest issuing the refund consistent with the Refund and Withdrawal policies. 

The Operational Manager will issue a refund within 30 days of receiving the written notice.   All refunds are reimbursed in the same payment manner (cash, credit card, cheque, wire transfer) in which they were received at CLOUD NINE COLLEGE using the policies above as a guideline.  

110-668 Seymour Street, Vancouver, BC, Canada, V6B 3K4